With proper care your AM HAIR unit can last anywhere from 2½ to 3 years. Longevity depends on how often you wear it, how well you maintain it, and how frequently you use heat. Units worn daily will naturally have a shorter lifespan than units worn occasionally.

We recommend shampooing every 7–14 days depending on how often you wear your unit. Use a clarifying shampoo biweekly to once a month to remove buildup, followed by a moisturizing shampoo to restore hydration. Over-shampooing strips the hair of moisture and shortens the life of your unit.

Tangling is usually caused by dryness or product buildup. Shampoo and deep condition your unit, allow it to fully air dry, then detangle gently starting from the ends with a wide tooth comb or paddle brush. Apply a leave-in conditioner or light serum to restore moisture. If tangling persists contact us at contact@shopamhair.com.

Apply a small amount of lightweight hair serum — we recommend Paul Mitchell Skin Serum — to the hair and distribute evenly. You can also do a quick steam treatment by holding the unit over a bowl of hot water for a few minutes then gently reshaping and air drying.

We do not recommend swimming in your unit as chlorine and saltwater cause significant damage to the hair and lace. For exercise wear a sweat-resistant bonnet to protect the unit. Shampoo your unit promptly after heavy sweat sessions.

This is almost always caused by conditioner that was not fully rinsed out. Rinse the unit again under lukewarm water until the water runs completely clear and the hair feels light to the touch. Going forward make sure to rinse thoroughly after every conditioning session.

Yes — your AM HAIR unit can be styled with flat irons, curling wands, and blow dryers. Always apply a heat protectant before any heat styling. We recommend Moroccanoil Perfect Defense Heat Protectant. Never exceed 400°F and always keep your tools moving to prevent heat damage.

We do not recommend coloring or bleaching your unit at home. Chemical processes can permanently damage the hair and void any quality concerns. If you want a color customization please reach out to us before placing your order so we can discuss options.

The main sign that lace needs replacing is thinning throughout the lace itself. Some fraying along the hairline is normal over time and is not an indicator that replacement is needed. On average lace may need replacing every 6 months with regular wear, or up to a year or more with occasional wear. Contact us at contact@shopamhair.com to discuss lace replacement options.

Custom units have a processing time of 3–4 weeks. This includes construction, quality inspection, and preparation for shipment. You will receive updates throughout the process and a tracking number via email once your unit ships. Processing days are business days Monday through Friday.

All sales are final. Due to the custom nature of each unit we do not accept returns or exchanges. If your unit arrives damaged or defective please contact us at contact@shopamhair.com within 48 hours of delivery with your order number and photos and we will work to make it right.

If measurements provided are inaccurate and your unit does not fit as a result a reconstruction fee will apply. We strongly recommend having your measurements taken by a professional if you are unsure. Our team is happy to guide you through the measuring process — simply reach out before placing your order.

Yes — our Ready To Ship collection features units available for immediate shipment. These units are pre-made and ship within 1–2 business days of your order. Check our Ready To Ship collection at amunits.com for current availability. Quantities are limited so act fast — VIP members get early access to every new drop.

VIP membership is earned through your loyalty. After your second order you will automatically be moved into our Glam tier. As you continue to shop your tier upgrades — bringing more exclusive perks, early access, and rewards. Visit our VIP page at amunits.com to learn more.